Frequently Asked Questions

The diagnostic for desktops and gaming PCs is a flat $50. On a gaming PC, the same $50 diagnostic includes CPU/GPU load testing, temperature checks, and crash reproduction. Either way you get written findings and a quote. Laptops have their own $50 laptop diagnostic with written findings.

No. The diagnostic is its own charge and is not credited toward the repair. It pays for the testing time and the written findings and quote.

Every job starts with the paid diagnostic ($50 for desktops and gaming PCs). The diagnostic is how the problem gets found and how the written quote is put together.

No. Nothing is repaired until you approve the written quote, and nothing goes over the approved amount without a new OK. Any change over $25 or 10% is re-approved by text.

No. Menu prices are labor only. Parts and any applicable sales tax are extra, and each part is listed on the quote before anything is ordered.

Yes. Priority service is +$10 and moves you to the front of the line when parts are on hand.

Laptops get three services only: a $50 laptop diagnostic with written findings (not credited toward anything), a $70 laptop cleaning for dust and fans, and laptop battery replacement for a flat $70 labor plus the cost of the battery, which varies by model and is quoted before ordering. Other laptop repairs, upgrades, and part replacements (screens, keyboards, charging ports, SSD/RAM, Windows or malware work) are not offered. Phones and tablets aren't serviced. Desktops and gaming PCs get the full service menu.

Yes. Build labor is $120 for a Standard build, $190 for an Enthusiast build, and from $320 for a Showcase build (custom loops are quoted). Every build includes a Windows install, drivers, a BIOS update, a stress test, and cable management.

Yes, customer-supplied parts are welcome. The part itself is covered only by its manufacturer. If a customer part turns out to be dead on arrival or incompatible, the re-work time is billed at the bench rate.

Not unless you ask for it, and I'll explain the risks first. Gaming optimization ($50) focuses on drivers, XMP/EXPO memory settings, Windows game settings, startup cleanup, and temperatures, with before-and-after benchmarks.

No. You supply the Windows license or buy one.

You're responsible for backups unless you buy a backup service (data backup is $50 for up to 3 TB). A standard Windows reinstall ($80) does not keep your data; the reinstall with backup and restore is $120. I don't browse personal files beyond what the job requires.

12 PM to 7 PM, Monday through Sunday. Please call or text (504) 355-7743 before dropping off so I can check your PC in right away.

At the shop in Ama, LA 70031. The exact drop-off address is given once your work is confirmed. NOLA PC Repair is a drop-off shop in Ama serving St. Charles Parish, Kenner, Metairie, and New Orleans. There are no other locations.

No. On-site service isn't offered at this time; it's drop-off only. Mobile PC repair is planned for the future, but it isn't available or bookable yet.

The PC tower (and the power cable if it's unusual), a short note about the problem, your Windows PIN or password if you want it tested in Windows (optional), and any parts you're supplying in their boxes. Your monitor, keyboard, and mouse usually aren't needed.

PCs not picked up within 30 days of the “ready” notice may be charged a storage fee.